Important Information
Policies
To help make your stay at HOTEL10 Montreal in Montreal as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward policies designed to keep city stays smooth and predictable.
- Check-in & Check-out
Check-in and check-out times are set by Hotel 10 Montréal and may vary depending on the rate or booking conditions. Guests are encouraged to confirm timing details prior to arrival.
- Cancellation Policy
Cancellation terms depend on the selected reservation type. Flexible and non-refundable rates may be available, with conditions clearly outlined at the time of booking.
- Smoking Policy
Hotel 10 Montréal is a non-smoking property. Smoking is not permitted in guest rooms or indoor common areas.
- Payment & Deposit
A valid credit card is required at check-in. The hotel may place a pre-authorization or security deposit depending on the length and type of stay.
- Accessibility Policy
Elevator access is available throughout the hotel. Accessible rooms can be requested in advance, subject to availability.
- Pet Policy
Pet acceptance varies by booking conditions and should be confirmed with the hotel before arrival.
- Noise & Guest Conduct
Quiet hours and respectful conduct policies are in place to maintain a comfortable environment, particularly during busy festival and event periods.